-Please e-mail us regarding an item back for an exchange/refund for mailing and labeling instructions. Any item returned via mail must include tracking and the tracking information needs to be sent to me via email.
-Any item in brand new condition may be returned for a store credit or exchange within 30 days of purchase. Customer will be responsible for all shipping costs to return/exchange item.
-If your item(s) are returned for a refund, we will deduct that items share of shipping costs to the customer from the refund due for the products. If the customer opts for a store credit, no deductions will be made. For example if you order a $15.00 diaper that costs Instinctive Parent $1.86 to ship, and it is returned for a refund, the refund due would be $13.14. If the diaper is returned for store credit, store credit would be issued for $15.00.
-If an item has been washed or worn, a return cannot be guaranteed. I will do my best to ensure your satisfaction with the item, but it will be on a case-by-case basis. Unless the item is defective, return or exchange cannot be guaranteed on a washed/worn item.
-If for any reason a package is returned to me, either for failure to sign for an insured package, or incorrect address information that has been provided to me, the customer will be responsible for re-shipment fees. If I mislabel the package, I will reship at no extra cost.
-Please ensure shipping information is correct BEFORE you finalize your order, I cannot guarantee I will be able to reroute a package to you if the shipping information is incorrect.
-Sale pricing is not retro-active, Instinctive Parent will not honor promotional discounts or sales/clearance pricing to orders placed before the sale was instituted
-If purchasing several diapers that are a new brand to you, it is advised to wash and try one to make sure it is right for your baby, if it doesn’t work for your family the unwashed diapers may be returned.
-Shipping is done via United States Postal Service
-Please consider insurance for your packages, you may purchase it at checkout
Any information presented on an order form (address, phone number, payment info, even what you ordered) is strictly confidential. I will not share any of this information with anyone.
We do reserve the right to decline a purchase through our store.